Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Muck Rack Customer SSO Support using the options provided.
SSO Implementation
This form should be used to submit Customer SSO Implementation Requests
Required fields are marked with an asterisk*
{"xsrfToken":"fbf1a62aa817a194e778bfc5d6594758b97ad8ee_lout","branding":{"id":"4","key":"sso","name":"Muck Rack SSO Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/67","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#14314d","headerLinkHoverBGColor":"#14314d","headerBadgeColor":"#14314d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"sso","projectId":10036,"serviceDeskId":4,"name":"Muck Rack SSO Support","description":"<p>Welcome! You can raise a request for Muck Rack Customer SSO Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"708","name":"SSO Cert Renewal","descriptionHtml":"","callToAction":"SSO Cert Renewal","introHtml":"","icon":10987,"iconUrl":"https://internal.support.muckrack.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10987","groups":[17],"key":""},{"id":"58","name":"SSO Errors","descriptionHtml":"<p>If an organization is requesting SSO set up, use the <a href=\"https://muckrack-it.atlassian.net/servicedesk/customer/portal/2/group/34/create/100\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SSO Implementation Request</a></p>\n<p>Please refer to <b><em>ALL</em></b> <a href=\"https://app.getguru.com/folders/TrXAdpGc/SSO-Issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SSO troubleshooting Guru cards</a> before submitting this issue. They may contain steps that can resolve the user's issue.</p>","callToAction":"SSO Errors","introHtml":"<p>This template should be used when a user experiences an issue with SSO sign-in.</p>","icon":10710,"iconUrl":"https://internal.support.muckrack.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[17],"key":""},{"id":"56","name":"SSO Implementation","descriptionHtml":"","callToAction":"SSO Implementation","introHtml":"<p>This form should be used to submit Customer SSO Implementation Requests</p>","icon":10708,"iconUrl":"https://internal.support.muckrack.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[17],"key":""},{"id":"55","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://internal.support.muckrack.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Customer SSO"}],"orderMapping":{"17":[708,58,56]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGMzZjg4Ni0xMzEwLTQ0MDMtODI4OS05NDA4NTEwZGZmZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUyMTE3NTUsIm5iZiI6MTc3NTIxMDU1NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Kfo_Rc_Etcc80HVTHPy593biaXYsbfh22bRcSr34Tas","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"f8c3f886-1310-4403-8289-9408510dfffb","tokenDurationInMins":20}},"reqCreate":{"id":56,"projectId":10036,"issueType":{"id":"10044","name":"Emailed request"},"form":{"name":"SSO Implementation","descriptionHtml":"","callToAction":"SSO Implementation","intro":"<p>This form should be used to submit Customer SSO Implementation Requests</p>","instructions":"","icon":10708,"iconUrl":"https://internal.support.muckrack.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10291","fieldConfigId":"10399","label":"Customer (Org) Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Customer SSO Implementation"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10281","fieldConfigId":"10389","label":"Customer MR Admin Org Link","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10277","fieldConfigId":"10385","label":"Full Name","description":"Contact's Full Name","descriptionHtml":"<p>Contact's Full Name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10121","fieldConfigId":"10224","label":"Customer Contact Email","description":"Please enter the email of the contact we will be communicating with.","descriptionHtml":"<p>Please enter the email of the contact we will be communicating with.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10286","fieldConfigId":"10394","label":"Customer Approved for SSO?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10319","label":"Yes","selected":false,"children":[]},{"value":"10320","label":"No","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10282","fieldConfigId":"10390","label":"SSO Provider","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10315","label":"Google (SAML)","selected":false,"children":[]},{"value":"10316","label":"Microsoft Entra ID","selected":false,"children":[]},{"value":"10317","label":"Okta","selected":false,"children":[]},{"value":"10318","label":"Ping Identity (aka PingFederate or ForgeRock)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10333","fieldConfigId":"10442","label":"Additional Details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/56","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/56","calendarParams":{"firstDay":0,"date":"2026-04-03T06:02:35-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOGMzZjg4Ni0xMzEwLTQ0MDMtODI4OS05NDA4NTEwZGZmZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzUyMTE3NTUsIm5iZiI6MTc3NTIxMDU1NSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.Kfo_Rc_Etcc80HVTHPy593biaXYsbfh22bRcSr34Tas","targetCollection":"upload-project-10036","endpointUrl":"https://api.media.atlassian.com","clientId":"f8c3f886-1310-4403-8289-9408510dfffb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}